Shipping Information
Delivery charges are the order shipping cost we add the amount of the shipping cost based on the country or region you located in
We might have a flat shipping cost in certain regions in Egypt
We usually deliver orders within 2 – 3 days as usual
COVID-19
During covid-19 pandemic and in certain emergency cases the order shipping period may take up to 4 days
Order tracking can be monitored from Tracking Order just copy the ORDER ID number from my account in the sidebar select Orders and paste the order number below input of tracking order page
When we have an international shipping method, shipping and parcel and customs charges are depending on the shipping method and the country that located in
About single orders, we do not currently support international shipping
if you’re an international merchant or online store we can authorize merchants as an exclusive distributors across the worldwide
contact the international merchant’s sales team for more details
Returns & Refunds
After you receive an email that your order has been completed, and would like to return the product it should be within 14 days
Contact Refund Team on Whatsapp or you can request to refund the item from your profile dashboard
About single orders, we do not currently support international shipping
About incorrect or mismatched product refund contact us, we will respond within 24 hours
About refund charges of delivery, we only refund the amount of product price we do not refund delivery charges as our Refund Policy mentioned that